Lucie, Manager
Demographic & personal information
Job title
Account manager
Company
Orange
Job description
Client-facing job, manages multiple clients at a time
Age
32
Gender
Female
Income
48k€
Education
Master diploma
Location
Paris
Summary
Goals
Frustrations
Ensures she can see all projects happening in the company without spending hours searching for information in different tools.
Working with clients and simultaneously growing the company is tough. She ends up trapped in daily tasks while she wants to focus on the business strategy.
Helps her to find the bottlenecks in the campaign production process and identify needs for new hires, investments, etc.
Most of the projects are still managed via spreadsheets and documents, decreasing the overall efficiency.
Lets her delegate project management tasks and operations while also being able to monitor things with ease.
There are more clients and several employees in the company now but it still feels like she's working as a solopreneur.